Kate Emery

Thanksgiving 2011

2011-11-23T07:53:00.000-08:00

Sipping my orange juice
I am grateful for the farmers
And all those working in fields and orchards

Dressing
I give thanks to the weavers and the sewers
The cobblers, designers, and makers of soap

Diving to work
I am grateful for the builders of bridges and roads
The trash haulers, truckers, school bus drivers
And the wonderful people at National Public Radio

Sitting at my desk
I am grateful for the opportunity to make a difference
For clients, professionals, partners
And friends I am surrounded by each day

At meetings throughout the day
I give thanks for the risk-takers, the problem-solvers
People who work with integrity and passion to get the job done

Working late
I am grateful for loving what I do
And chefs everywhere making dinners with love

Seeing my son
I am grateful for teachers and coaches
And everyone who works to serve others

At the close of the day
I am deeply grateful for the 99% who care deeply
And are working hard to craft a better future for us all

- Kate Emery

Going Good!

2011-08-19T13:04:00.000-07:00

How good is your company? Like going “green”, going “good” is more of a process than a destination. It’s a path that moves us to a new way of doing business - business that strives for
• Social responsibility
• Transparency
• Fair and equitable compensation
• Net positive social impact
• Balancing people, purpose, planet, and profits

A company that fully embraces all of these core values and is doing business in order to create social good is a social enterprise. Most of us have a ways to go, but like going green, every step you take toward these goals brings us one step closer to a day when business serves people rather than the other way round… and that would be pretty good wouldn’t it?

In response to the NY Times column “...To Be Good Citizens...Companies Should Just Focus on Bottom Line”

2011-06-27T13:17:00.000-07:00

On June 14, 2011 Stephanie Strom of the New York Times informed us that according to a report put out by a high-priced advisory firm "To Be Good Citizens...Companies Should Just Focus on Bottom Line."

Really? It’s not surprising an advisory firm paid by the biggest corporations might come to the conclusion that “companies would achieve more social good by simply focusing on the bottom line,” but why give it any extra play?

Suggesting that greed results in good corporate citizenship is wishful thinking at best. How ironic that these same hard core MBA types who tell you “what you measure is what you get,” are trying to convince us that the best way to get good behavior is to look the other way. Spare me.
To Daniel Altman and Jonathan Berman, the consultants who wrote the report and used ExxonMobil and Cargill – poster children for the abuse of power - as examples of good corporate citizens - WOW – that’s bold!

Let’s look at Cargill for a minute. Owned by Monsanto this company has been rapacious in its search for profits, destroying the environment and farmer livelihoods around the globe. I’m sure they’re doing some good somewhere, but the net impact? Watch Food Inc. and discover what happens when the food industry focuses on the bottom line.

They talk about how nice Cargill is being giving farmers in Africa seeds. It may sound nice but in reality it is a clever, cruel trick which binds the farmers forevermore to the seed, fertilizer, and insecticide sold by Cargill and Monsanto. It’s no different than street corner pushers passing out freebies to the neighborhood kids.

Sighting ExxonMobil's safety measures? Really? Anybody recall the Exxon Valdez? It happened in the 80’s and we’re still cleaning up. Or more recently perhaps you heard that ExxonMobil lost a bid in federal court to dismiss a lawsuit filed by the Sierra Club because of thousands of violations of the Clean Air Act. Or that New York City recently received $105 million dollar settlement from ExxonMobil for its contamination of groundwater, ignoring warnings from its own scientists and engineers. Not because it couldn’t afford to clean it up, (they earned $10.65 billion in PROFIT this past QUARTER) but because they were focusing on the bottom line.

Unless required by law to be good corporate citizens companies cannot afford to be socially responsible. If the goal is profitability, the profit imperative will sweep everything else to the side. Corporations used to be more community-minded, when owners and management lived and worked in the communities that housed them. Today, with multinational corporations beholden to no person, state, or nation we’re seeing even the vestige of corporate citizenship dying. All that’s left is the façade. And reports like this denying what we, as individuals can see around us every day everywhere.

There are many companies out there run by persons of conscious and good will, who work for a profit, but who give back, and behave responsibly. But as a company grows, and particularly when it goes public the profit imperative becomes paramount.

This business model which focuses on profitability to the exclusion of everything else has damaged our economic, environmental, and social landscape beyond recognition – I hope not beyond repair. What we need is a new game, with different goals, to which we can apply our intellect, creativity, our passion to win. There needs to be a new scoring system that isn’t all about profits. This new game called social enterprise, and measures success by net social impact. ExxonMobil and Cargill may have achieved some positive public benefits through their operations, but if you look at the net impact I think we as a society are on the losing end of the equation.

New business structures are being birthed to accomplish this goal, where profits become a means to an end, but not the final goal. It may seem impossible to change our current paradigm, but change does happen. At one point in our not too distant past slavery was seen as a valid business model. When we as a society decided that it was immoral to build wealth this way things changed. Today we look back upon that time with shameful wonder – what were we thinking?!

I believe we will one day look back on our current model with the same amazement wondering how anyone could have thought that by focusing on the bottom line alone anything good would result.

When you think of innovation... think social enterprise!

2011-06-18T12:33:00.000-07:00

What innovation offers to solve some of our social problems, attract young talent, and create jobs, all without putting a drain on tax revenue?

read more in this opinion piece I wrote for the CT Mirror

Intentionality

2011-05-13T11:15:00.001-07:00

Declaring your intention as an organization is the first step in becoming a social enterprise. This is straightforward for the nonprofit – it’s your mission statement. But if you’re operating a commercial enterprise like we do, your mission statement will focus on the products or services that you sell. Underlying the traditional business model is the unspoken (it goes without saying right?) goal of maximizing profits. So if you’re bottom line isn’t the traditional bottom line then you need to say so. It might look something like this:

We are in business to make a positive difference in the world. Our profits are a means to this end not our primary goal and so will not be used as justification for harming people or planet. We are proud to be a social enterprise committed to:
• Transparency
• Participative Governance
• Equitable Pay
• Social Responsibility
• Community Service
• Equal division distributed profits between employees, community and common shareholders.

By putting it out there you are taking a stand and demonstrating by example that there is another game in town. That it shouldn’t go without saying that business is all about the profits. That business can be built around any number of goals, and you are measuring the success of your business by metrics that resonate with your values and beliefs.

Have you ever gotten the Smile?

2011-03-05T05:20:00.000-08:00

I get it sometimes, when I talk about social enterprise. I’ll be explaining the idea that business doesn’t have to be just about profits, that we can harness the power of the free market to solve world problems, and that we have to learn to measure success not just by the financial returns to shareholders, but by the sum net total return to society. Sometimes I get a look of confusion, often it is curiosity or excitement, and sometimes shared passion. And sometimes I get the Smile.

I’m not the only one who gets this look. I’ve seen the Smile leak out even in august reportage. Do you remember when Google was heading toward its IPO? How many paternalistic, condescending articles did you read about their creed, “do no harm.” The Smile was vivid in the reporters’ descriptions of their youthful optimism and this quaint idea, and how it would certainly need to be put up on some shelf along with other childhood notions if these youngsters wanted to play in the major leagues.

It’s a kindly patient smile and it ignites my inner teenager. It brings me back to middle school and arguments with my Dad. After listening with tolerance to some fervent argument I put forth he’d pull out the Smile and I knew the battle was lost. No amount of passion or logic would prevail because in his eyes I was just a silly idealistic, unrealistic child. I would then do what any normal teenager does in the face of great parental injustice and storm off to my room to sulk for days.

Well I’m not storming off to my room any more. Because today it is we, the passionate, idealistic, forward thinking, trail blazers who must take the reins. We can’t afford to sit on the sidelines and sulk. We need a new business paradigm, with new metrics for success. We need to drive this buggy in a new direction.

And if anyone is deserving of the Smile these days it is the old guard - anyone who still thinks business as usual is sustainable. It’s time to wake up, smell the coffee and realize that a new day is coming. The old way (in case you hadn’t noticed) isn’t working. It is time to put away the simplistic childish fantasy that any single metric like quarterly profits can lead us to success. Social enterprise is not simplistic. It is complex and will require new and challenging tools to help us find our way and stay on track. But life is complicated. Naiveté is continuing to believe, against all proof to the contrary that the system is working.

It is time to grow up, to face reality, to get serious. Because it’s ok for children to live in a fantasy world, but the world today needs fact facing, hard working, purposeful, passionate people. Who’s with me?

Why the Kings of Bhutan Ride Bicycles

2011-02-01T16:43:00.000-08:00

Bhutan has pioneered the use of Gross National Happiness (GNH) as a measure of progress, instead of the more commonly used GNP. GNH measures not only economic activity, but also cultural, ecological, and spiritual well-being.

Read more...

What little birds and sheep are telling us

2011-01-07T15:52:00.000-08:00

The number of mass animal deaths in the last several days is a not just a little unsettling. Thousands of birds in America and Italy, millions of fish in Brazil, America and New Zealand – it makes one think.

In 2005 1500 sheep leapt to their deaths off a cliff in Turkey. There was no good reason ever provided, but the prevailing hypothesis put forward was a combination of panic backed up with momentum. Perhaps if we’d paid more attention we could have gleaned some important lessons. After all we were heading for our own economic cliff of 2008. (But we’re not sheep right?)

It’s interesting to note that while 1500 sheep took the dive, only 450 died simply because the later jumpers found a softer landing. So here we are, in 2011, picking ourselves up from the big fall of 2008, shaking ourselves off and looking around. We can see the detritus and destruction all around, and know but for the grace of God we too could be among the unrecoverable.

So while the economy seems to show some signs of life, let us not just jump back into the herd and start the next stampede. Let’s reflect on what got us here – a single minded focus on money and profits. Maybe it’s time to rethink our business paradigm.

Someone wise said leadership is not getting in front of the herd and leading the pack over the precipice, but instead having the guts and the vision to move in a new direction. We’re at that place.

The sheep, the birds, the fish – they’re telling us something, and it begs the question of each of us – will you learn from the hard lessons of 2008, or will you run with the pack and lead this whole planet over the edge of a precipice no one will recover from?

Black Swans and White Squirrels

2010-12-20T15:22:00.001-08:00

Driving home from work one evening last fall a white squirrel ran out of the woods, across the blacktop to rustle among the leaves there. A white squirrel.

If blending in was this guy’s goal he was a little early. He stood out on the road and amongst the copper leaves like a polar bear in a coal-mine. But come winter… when the snow flies and the world turns white, this little fellow will have the advantage. While his grey cousins would be risking life and limb leaving their nests, he could freely scamper out. And he looks pretty cool - if I were a young lady squirrel… just sayin’. Maybe generations from now there will be grey squirrels that turn white in the winter, taking the best of both adaptations.

As owner of a social enterprise, I can relate to the white squirrel. We stand out now, looking perhaps a little foolish to our grey-backed brethren. But the snow is coming. The leaves are falling, leaving bare the skeletons of traditional businesses we thought were evergreen. There’s a time coming soon when being a white squirrel may have its advantages.

I gave a silent thank you to my small white messenger, and felt my heart lifted by the idea that we’re doing something important.

I’ve read about Black Swan Events. Nassim Nicholas Taleb suggests in his book, The Black Swan, that many historic events (Think World War, the rise of the Internet, September 11)are rare and unpredictable, but because we crave understanding, we create stories after the fact to explain what happened in a way that makes it seem predictable.

I’d like to suggest that there are also White Squirrel events. Both are rare and unpredictable, and they both result from our desire as human beings to understand through the creation of a story around that event. But while Black Swan Events have a large impact and cannot be ignored, White Squirrel Events are easily and often ignored at which point they sink back into the background of our lives and are easily forgotten. But if you are open to its message, a White Squirrel Event can help lead you somewhere new, and if you follow through, in hindsight it will all make sense and seem like the natural course of events.

I’m willing to accept The Black Swans, but I plan to be on the lookout for White Squirrels.

Tax breaks for pharmaceuticals??? Here's a better idea

2010-11-24T09:27:00.000-08:00

Offering financial incentives to pharmaceutical companies to encourage the development of vitally needed antibiotics, as suggested in an article in the New York Times last week, is like the battered wife trying to buy her alcoholic husband’s affection by pouring him another drink.

What’s next? Tax breaks to gun companies for installing trigger safety locks? To food companies for reducing the amount of corn syrup they dump into junk food? To oil companies for safer drilling rigs? How soon until we offer more tax breaks to the financial giants if they promise not to take advantage of us so badly the next time around.

Paying companies to act responsibly not only feels wrong, it won’t work. It encourages the poor behavior which created the problem and sets up a Pavlovian cycle that elicits yet more bad behavior in the expectation of yet more reward.

Unfettered, unfiltered capitalism commoditizes everything; you, me, our water, even the air we breathe. Everything is measured only by its financial value, its usefulness in making a profit. If it can’t make money, it doesn’t count, and any collateral damage caused in making the big dollars is beside the point. In the pharmaceutical industry one such externality is the buildup of drug-resistant bacteria in our industrial farms through the overuse of antibiotics.

As Einstein said, not everything that counts can be counted, and not everything that can be counted counts. This short-sighted, bottom-line approach may have worked long ago, when natural resources were vast and the negative consequences of selfish behavior were small, but times have changed. We need a new approach to help solve some of the challenges facing us today.

Let’s support a whole new approach to business that willingly puts purpose before profit and that doesn’t need to be bribed to do so. We don’t have to reject the free market – on the contrary, if the market is free then it can be open to motivations-and metrics-- other than profit. After all, in any complicated system, no single metric is enough to ensure the best overall outcome. There’s no single metric for health. It’s a balancing act that requires many systems to act together in harmony for the greater good. Healthy blood pressure won’t prevent pancreatitis. Good cholesterol won’t prevent cavities. And just as you cannot cure obesity with Big Macs, you cannot effectively wean Big Pharma off its profit myopia by offering them more money to act responsibly.

We can no more afford to heed the siren song of the profit imperative than we can personally afford to give in to the fat and sugar imperative our bodies request. This vestige of our ancestors is no longer necessary to sustain us, and in fact now causes us harm. Most of us realize we should not eat as much as our bodies tell us to – that we need to make healthier choices even at the risk of affronting our ravenous id.

So too does business need to rethink old drives. A new business model, Social Enterprise, doesn’t preclude profit, but makes it one of many metrics of health, not the raison d’etre. The primary goal of social enterprise is its ability to make a contribution.

There are many companies currently operating under this model. Some, such as OneWorld Health and Medicines360, are non-profit pharmaceutical companies aiming to develop affordable medical solutions. They’re looking for cures to diseases which have been ignored by Big Pharma’s bean counters, who predict a lack of the requisite return on investment, either because there aren’t enough sufferers to make it worthwhile (i.e. highly profitable), or the sufferers are too poor to pay. Companies like OneWorld Health are going where the profit imperative will not.

What’s more, these socially conscious companies tend to be small, startups, which economists agree are the engines of future economic and job growth. So, investing in these kinds of companies will create more jobs, create more competition, and engage not just the pocketbooks, but the hearts and minds of those who want to make a difference.

Einstein’s warning that we can't solve problems by using the same kind of thinking we used to create them has never been more relevant. Let’s think outside the box, and beyond the bottom line. There’s nothing wrong with contributing money, or even tax dollars, to help a company grow. But why invest in the bloated, exploitative system that brought us to this sorry pass? Let’s put some money toward our own evolution by giving social enterprise ventures a boost.

Why Money is Like Beer

2010-11-12T05:56:00.000-08:00

When he was 21, heir to the Baskin-Robbins throne John Robbins left the ice cream company and his fathers money, determined to find happiness and fulfillment on his own. After becoming a successful author and establishing an independent fortune, he lost everything in the Bernie Madoff scandal. Through tumultuous relationships with money, Robbins discovered that: "Money, it seems, is a little like beer. Most people like it, but more is not necessarily better. A beer might improve your mood, but drinking 10 beers not only won't increase your happiness tenfold, it might not increase it at all." In a reflective essay, Robbins talks about his relationship to money and the economics of happiness. more

Social enterprise advances despite snags

2010-11-10T08:04:00.000-08:00

Stephanie Strom’s article (NY Times October 5, 2010) headlines Hybrid Model for Nonprofits Hits Snags. Of course it has - It’s a relatively new business model, at least here in the United States, and it has hit snags. It’s cutting edge. If it were simple we’d be doing it already. And look where simple has gotten us.

Our traditional business model has one simple measure of success – profits to shareholders. This approach focuses on the bottom line to the detriment of us all. It creates externalities that are killing us but which have no place in the simple business model. Externalities such as depleted natural resources, diminished air quality, over fishing, and climate change. With this simplistic business mindset it makes sense to outsource and offshore work. In the name of profit companies have cut everything to the bone, and dispensed with loyalty, common sense and decency, all in the name of the clear mission that Mr. Hussy the “no-nonsense investor” speaks of. Clearly our traditional business model has hit some snags too.

Social Enterprise solutions are springing up everywhere from the nonprofit end of the spectrum to the market oriented domain. Social Enterprise, for those new to the term, is any organization structured to use the free market to make a social contribution. For the nonprofit sector social enterprise offers a path to become self-sustaining - an attractive alternative to any organization now relying on the dwindling beneficence of public and profit sectors. For the more tradition businesses it offers a way out of the soul numbing world of business as usual and offers an opportunity to use ones business to make a difference.

There are a lot of questions to be answered and a lot of problems to be ironed out for sure. But let’s not wave the white flag yet. Creating investment vehicles for these new structures is one of the key areas for development. Traditional investors are out to maximize their return. Social Investors are willing to take less of a monetary return in exchange for a larger social return. Involving traditional venture capital in a social enterprise is like asking a fox to manage a chicken orphanage. Chances are the fox sees a meal rather than an opportunity to contribute. No one should be surprised at the outcome.

Describing the hybrid as a pushmi-pullyu is a wonderful analogy but perhaps the more descriptive picture is that of the typical human being with an angel on one shoulder and a devil on the other. Everyday we’re faced with decisions of me versus we. Should you turn in the wallet you found on the sidewalk, should you lie on your expense report or cheat on the exam. Should you use the emergency lane to get around the traffic jam at rush hour. We make these complicated decisions daily, jumping over the mental hurdles of conflicting goals of maximize personal gain with something more beneficial to the whole. It’s what we do as human beings functioning in a society. We compromise and cooperate.

The news isn’t that we’ve hit snags. You don’t see the headline “Search for Cancer Cure Proves Difficult.” The news is that we’re trying brave new approaches and the intrepid explorers like the founders of GlobalGiving, Unitus, and Freelancer’s Union should be applauded for venturing out into this new terrain.

There will be failures and there will be setbacks. But progress is being made and will continue to be made until someday, like the hybrid car, the hybrid business becomes ubiquitous and we’ll wonder what all the fuss was about. We’re inching forward, mistake by mistake, and that is how evolution works.

Jessica Jackley: Poverty, money -- and love | Video on TED.com

2010-11-07T07:36:00.000-08:00

Listen to the co-founder of Kiva.org talk about how we can participate in community and help each other through micro loans and love. It's a beautiful and inspiring 18 minute talk.

Jessica Jackley: Poverty, money -- and love | Video on TED.com

Colin McEnroe Show: Coworking - It's About Playing Well With Others | yourpublicmedia.org

2010-10-18T13:03:00.000-07:00

Colin McEnroe Show: Coworking - It's About Playing Well With Others | yourpublicmedia.org

The Flawed Logic Against Social Responsibility

2010-09-21T08:17:00.000-07:00

In his Case Against Corporate Social Responsibility (Wall Street Journal, August 22, 2010), Aneel Karnani questions the efficacy of social responsibility, saying the idea that companies should act responsibly and will profit from it is fundamentally flawed. This is true, but the flaw is in his vision.

Today, as Karnani indicates, any officer of a publically traded company is legally bound to maximize shareholder profit. Given this mandate morals, ethics, and good conscience are (must be) shunted, unless of course they can be rationalized as being in the shareholders’ best interests. And it is often true that more profits can be gleaned, at least in the short term, if a company is willing to forgo the niceties of social responsibility.

Karnani goes on to explain that regulators, watchdogs, and advocates should play the role of pulling in the reins on companies that would otherwise run amok and destroy us all for the sake of quarterly returns. And if we could ensure that these roles were played by uncorrupt, impartial, and passionately just persons perhaps we wouldn’t be in the pickle we’ve found ourselves in today. But given what’s happened this solution seems a bit dated or naïve… been there, done that.

But where his logic and his vision really fails is when he says that “In the end, social responsibility is a financial calculation for executives,” because it assumes that we must always continue to based everything on financial calculations. I think the world is opening up to some other options.

Social Enterprise is one of those options and it’s catching on. A Social Enterprise is any venture that is structured to use market forces to make a net positive social impact. Social Enterprise, can be seen as a step back to a time when social responsibility was part of the nobles oblige pact that successful company founders made with the communities in which they lived, brought up their children and left their legacy. Or Social Enterprise could be seen as a step forward in our evolutionary development as a species beyond selfish greed and toward a more just and compassionate society.

Either way, it is enables businesses to form based on the premise that purpose, people, and planet come before profits, and that while profits are an important metric of health, they do not have to be the raison detre for a company. This is the free market at its best. Not only are all of us free to pursue happiness, but we can each determine what happiness means.

As a Social Enterprise, the company that I founded over 25 years ago is required to act in a Social Responsible way (in other words we are required to avoid doing harm whenever we can). We are required to be transparent, and engage in participative governance, and any profits that we distribute have to be split equally among employees, investors, and the community. To ensure that this pact isn’t undone at the whim of a future majority shareholder we’ve created a separate class of preferred shares that are held by a nonprofit reSET(Social Enterprise Trust) which has as its mission to “promote, preserve, and protect social enterprise.” This class of stock doesn’t give reSET any day to day control of our operations, but it does give a majority vote to reSET on any changes to the Social Enterprise status of the company. This protects and preserves our Social Enterprise structure and while it may reduce the sale value of the company, it makes it much more satisfying to me as the owner wanting to leave a legacy that’s greater than the sum of my balance sheet.

The main difference between a Social Enterprise and a traditional business is that the Social Enterprise exists to make a contribution, while the traditional business exists to make a profit for its shareholders. Two different games, two different sets of rules, and the great thing is we don’t have to choose one or the other. In a free market there’s room for both.

Can these Social Enterprise ventures scale? Ask Muhhamed Yunus, nobel prize winning father of micro finance who started Grameen Bank as a Social Enterprise, not to get rich of the backs of the poor, but to make a difference, which he has done in the lives of millions through the almost 9 billion dollars that have been loaned out. Yes they can scale, and as an investor it’s where I would put my money every time: One, because it feels better to me, and two, because in the long run I think that will be the better investment.

Karnani says social responsibility is “ an illusion, and a potentially dangerous one.” On the contrary, I think believing that we can continue to let GDP and other financial metrics define success for us a company or a country is an illusion and clearly a dangerous one.

The exciting thing is that what America has always stood for is initiative and creativity. We’re great at innovation. We got ourselves to the moon. We created the first PC and the rolling suitcase. It feels like we’re the crew of Apollo 13 and we’ve been handed a cardboard box of odds and ends and asked to cobble something together to save our butts. To stay on course is not an option. To freak out and dive for cover is an understandable but not particularly helpful response. Time is not on our side and we don’t have a lot to work with. But we have brains and hearts of many passionate people. I think we can do it.

Of course we also invented the Stop Sign and the Revolving Door. But I think Social Enterprise will prevail. I think we will prevail. Winston Churchill once said: “Americans always do the right thing, but only after exploring all the alternatives.” Our hearts are in the right place, but we’ve got to open our minds to other possibilities.

Running with bugs

2010-08-13T16:00:00.000-07:00

I began my run of the first mild day of spring light of step and full of joy and was immediately welcomed by the season’s first black fly. Soon two, four, ten were buzzing around my face in tight formation, and by the time I reached to top of our driveway these first scouts were joined by the whole squadron of killjoy.

Happiness gave way to panic. My arms began to windmill. Shooing and swearing had no effect whatsoever, flapping and slapping worked to a degree. When the next wave of hungry bloodsuckers descended, I picked up my pace hoping to outrun them. Flailing while running is great exercise and within minutes I was taking deep heaving breaths - inhaling bugs by the battalion. Not up for the triathlon of running, flailing, and coughing, I came to a retching stop, which gave even the slowest recruits time to catch up. What started out as such a promising run was instead sucking the life from me (literally) and threatening my sanity.

Running a business is often like this. There are cold, harsh winters when it’s all you can do to keep it together, followed by spring and the promise of easier times. Then, when the halcyon days arrive, you barely have time to celebrate before the bugs show up. And in business, the bugs are everywhere: The client that refuses to pay, the unexpected bill, rising taxes, economic collapses. Some bugs are big and ugly, but even the little ones, when they come in clouds, can drive you crazy.

So here’s what I’ve learned from running with bugs:

Stay calm – running faster, and working up a sweat just makes you more attractive to their blood sucking ways. Instead, run calmly at a steady pace and you’ll outpace most of the rascals while maintaining your dignity and composure.

Practice restraint – there’s something deeply satisfying in crushing the carapace of a deerfly that’s been dive bombing you for miles, but showing restraint is a powerful feeling too. Buddhists are taught to honor all life, even the life of a bug and I respect this, but at the same time I also respect my instinct to swat. (I rationalize it this way: I’m doing the bug a favor - sending it sooner to its next and hopefully more elevated incarnation). So swat if you must, but don’t fool yourself into thinking you’re going to kill them all. And know there is power in choosing when to swat and when to let it be.

Practice patience. Bugs exist. This is life. They come and they will go. After the bugs of spring there will be the heat of summer, followed by the wonderful gift that is running through crisp falling leaves. This will naturally be followed by cold and ice and the dream of another spring.

Practice gratitude – Even bugs serve a purpose (no bugs, no birds for instance). In every season there are things to feel grateful for and things to annoy you. Whether you feel blessed or drained is often a matter of what you pay attention to.

Practice joy – With every annoyance challenge yourself to think of three things for which you are grateful. Celebrate these things and feel the joy.

Practice resilience -Don’t give up. The only way to avoid bugs is to stay inside and then the bugs win. So head out into the challenge. Pay attention to your form – head high, chin tucked, core engaged.

And don’t forget to smile… with your mouth closed of course.

'Benefit' Corporations: the Future of Business

2010-06-27T04:34:00.001-07:00

Spread the word! It's hugely exciting, and makes me feel optimistic even. The trick is getting the word out and getting the energy of all of us who are fed up with Business as Usual behind accelerating a change toward this model, it could move faster than the melting ice sheets (and I hear that's picking up speed too)!
Read the Article at HuffingtonPost

World's Most Peaceful Countries: Global Peace Index (PHOTOS)

2010-06-13T19:20:00.001-07:00

Our GDP goes up with every gun sold and bomb built, but not when a parent stays home to raise a child or volunteers to help make the world a better place. Is it surprising then that wars and weapon sales are escalating, and our ranking on lists like this keeps slipping. You get what you measure!
Read the Article at HuffingtonPost

It's not just oil we're addicted to

2010-06-13T06:06:00.001-07:00

We've built an economy based on stuff, which means that to grow we have to keep making, buying, using, and discarding stuff. We know this is unsustainable, and so along with a shift to clean renewable energy we need to figure out a new way to measure the health of our country. Let's do like Bhutan and start measuring Gross National Happiness, and recognize that Stastis is the new Growth.

Lessons from the chickens and the fox

2010-06-04T13:50:00.000-07:00

Chickens don’t seem to learn much from experience and sometimes I think we don’t either. My eleven year old son, Dave, raises bantams; a small, happy, egg-laying breed. He lets them free range in the daylight hours and at night they put themselves to bed. He heads out after sunset to shut and lock the coop door and in the morning let’s them out again. We lose a few over the course of the summer to hawks but we believe our chickens would subscribe to the New Hampshire motto of Live Free or Die.

Given Dave’s track record for remembering to bring home his trombone, or to practice, or to get his reading log signed, it is remarkable how diligent he is in remembering to shut them in at night. Even when he sleeps at a friend’s house he calls around dusk to remind us to put the chickens to bed.

It all seemed rather idyllic until the fox got wind of our bounty and one sad evening we heard a ruckus that became more familiar with time. The ducks and the goose began to honk mightily as they jumped into the pond. The roosters flew up to the coop roof to screech encouragement to the troops. The dog began to bark, and Dave leapt into action. But the hens mostly ran in circles and the two slowest members of the flock were taken before Dave and Hannah arrived on the scene.

It was the beginning of escalating ugliness. Having tasted both the chicken and the challenge, the fox grew greedy. Watching the pig fest on Wall Street I should have known what was coming. At least the fox had a reason: I knew she had a litter of hungry pups to feed and I’m sure our yard looked like a perfectly stocked pantry. Soon she was making regular pilgrimages. Dave reported seeing her on his way down to the coop almost every night. He, in return, was even more religious about getting them to bed before the sun went down. Then one fateful day while we were away and Hannah was off duty the fox came by in broad daylight and destroyed 19 birds in one gory swoop.

19 bantams! There is no reasonable explanation for this slaughter. It was as if the fox thought simply because she could, she therefore should, (as in “I’m entitled to”) take a 19 bantam bonus. It reduced our flock to one ornery rooster (who after that day was no longer so ornery, but followed the ducks around wishing he could swim), so not only was it a gross display of over-kill; the carnage left several chicken carcasses to rot, it was just plain short sighted: A little more restraint could have ensured generations of future meals from this flock. It was appalling, disgusting, discouraging, and just plain sad.

One might be tempted to blame the chickens; you’d think they’d learn. But a chicken has a small brain and an incredibly short attention span; within hours of an attack they are back to business as usual. In their defense, they’re used to four legged creatures like Hannah who mills about but never interferes with chicken business, and the cat who lurks but never lunges. Still, you’d think the harrowing experience of one or two fox attacks would drive home some semblance of wisdom. Chickens seem unable to learn – maybe it’s simple lack of brain power or the fact that they don’t usually live long enough to pass on whatever knowledge they’ve gained to future generations.

Dave was heartbroken. He couldn’t believe a fox would deviate from the rule book and strike mid day. As my Dad would say, “I guess she didn’t read the rule book!” Apparently unlike the guileless chickens, fox brains are better at adjusting to circumstance and bending the rules to take advantage of new opportunities. It was a hard lesson for Dave, but he too has learned. His current plan is to keep the new flock in the run during the ugly month of May.

If an eleven year old can learn so quickly, it’s curious to me why we grownups, have so much trouble catching on. Why, for instance, after experiencing the recent Wall Street massacre unleashed upon us by masters of unbridled greed, we are looking no smarter than chickens, venturing happily back out into the sunlight to peck around for scraps hours after the slaughter of flock mates, even as the Wall Street foxes with their billions in bonuses craft ever more wily plans for future mayhem.

Here’s what I’d like to say to the chickens: You need to learn the difference between a Labrador and a fox. There’s no point in trying to understand why or talking sense into them, just teach your friends and family to run like hell when you see one coming. Squawk all you want but do it while you run. Better yet, practice flying.

Here’s what I’d like to say to the fox: Shame on you. I understand the laws of nature, and I don’t begrudge your need to feed your family. But just because you can doesn’t mean you should. And a 19 bantam bonus should make you as sick to take as it does us to hear about. A 19-chickens kill is a disgrace. Even for a fox.

Here’s what I’ve said to David. You’re a good person. I like the determination and humility with which you shoulder your responsibility as protector of the chickens. Please stay in touch with your heart and your head and someday please help teach your children to be neither chickens, nor foxes, but evolved human beings with the potential to demonstrate through intelligence, compassion, and creative innovation that we can leave a positive legacy for future generations.

Reclaiming our cities' public spaces

2010-05-18T06:25:00.000-07:00

"That's public space. Nobody can us it." That was one Portland city official's response when Mark Lakeman and his neighbors first began building unauthorized gathering places in their neighborhood in 1996. To Lakeman, an urban designer, this seemed like a a fundamental misunderstanding of public space. Together with his neighbors, he formed the City Repair Project, a volunteer-run nonprofit that set out to change the way Portlanders think about the places where people come together. Starting by redesigning their own intersection, the group went on to organize neighbors, build benches, and paint streets throughout the city. Now, neighborhoods around the country are trying out City Repair's methods, and the city of Portland even passed an ordinance allowing neighborhoods to build gathering places in street in tersections! [ more ]

Spring Break!

2010-05-10T14:10:00.000-07:00

A week without meetings! What could be more heavenly? Like taking vacation, it introduces a mini-mental-health break into the schedule. At Walker we’ve been looking at ways to improve the balance in our lives at the office, and one of the things that get us all down is meetings. Especially those days where you’re scheduled for meetings all day long, and find yourself at 5:30pm wondering when you are going to possibly be able to follow-up on all the emails and phone calls that accumulated while you were in meetings, never mind when you’ll be able to address all the great ideas that came up during those meetings. As the days and the meetings pile up it can get suffocating.

Enter Spring Break. The rule is that there will be no meetings scheduled for the whole week and only critically important meetings should occur. Two weeks before Spring Break we had to set up a meeting for training that would only be offered once a quarter and I thought it might be the beginning of the end of the sanctity of that week, but it ended up being the only thing scheduled. There were some impromptu discussions, but for the most part everyone honored the Break, and the result was wonderful. Things got done. People unwound. A calmer atmosphere prevailed.

And like vacation, everyone came back feeling a little more relaxed and on top of things. It was a simple gift to each other. Needless to say, Summer, Fall, and Winter Breaks have already been put into the calendar. Try it and watch your company breathe.

When you need to reason to smile...

2010-04-13T15:15:00.000-07:00

A sweet video to watch when you need a reason to smile...

http://www.youtube.com/watch?v=0C3zgYW_FAM

Celebrating Business as Art

2010-04-07T16:10:00.000-07:00

Running a business is as much art as it is science and we can learn from the masters. When you look at a beautiful painting you’ll find repeating patterns - shapes, lines, and tones that develop an underlying melody for your eye, setting the overall mood and pace and helping you move through the piece. And then there will be little surprises that delight you by momentarily breaking the pattern. These little surprises give the painting both depth and soul. The same is true in any art form whether it is gardening (look for repeating leaf shapes, and textures, with the occasional splash of an unexpected color), sculpture, music, poetry or dance. Too much repetition becomes monotony. Too little and you have chaos. The art is in the balance.

A painting teacher once told me that accidents happen to all artists - the genius is in knowing when to leave them be. The true artist can strike a beautiful balance between control and energy, form and freedom, perfection and surprise, and it is this balance that keeps us interested, entertained, and often deeply moved. Whether you see your business as a canvass, a garden, or an orchestra, you as the master craftsman must constantly search out this same balance.

With the industrial revolution we lost sight of one side of this equation. We fell in love with machines and the Siren song of perfection through control and precision. We developed a fantasy of the ultimate business machine, with perfectly predictable, repeatable processes churning out perfectly predictable, repeatable profits just like the new machines were churning out perfectly predictable, repeatable parts and products. Surprises and accidents (even happy ones) became the enemy. We came up with ways to crush them in their infancy with proactive, preventive maintenance. We automated and mechanized to eliminate the messy human factor and when the actual human being could not be eliminated, we worked to make them as machine like as possible. With each punch-card, policy manual and procedure we tried to codify everything. We compartmentalized jobs and people in an effort to remove any opportunity for improvisation. And we didn’t pay attention to the price we were paying.

With the age of technology we’ve been able to take this idea to a new level and today we find ourselves with our messy humanness getting increasingly squeezed out of the market place. We have come to accept this as natural, normal, and even reasonable. It started in the factories with automating the assembly lines. You see it today in the auto-attendant responding to your phone call which makes you talk like a machine to a machine and press endless commands while your blood pressure soars. You find it at the doctor’s office when the receptionist doesn’t even look up when she says “name and birth date” in that same machine like tone you heard on auto-attendant.

The last time I went to AAA to renew my driver’s license I still remember being bowled over by the woman who processed my renewal. I was second in queue at her station, but she acknowledged me with a smile and said she’d be right with me. I watched as she helped the man in front of me, making friendly eye contact and saying something funny about his photo. I thought maybe she was flirting with him, but then it was my turn and she gave me the same genuine warmth and attention. It made me feel like we were two human beings connecting. It felt wonderful - like getting a massage. I asked for her card and wrote her boss to say how impressed I was. Clearly part of what struck me was how very rare that type of exchange is today. But why? It costs nothing, and here I am two years later remembering it fondly and telling everyone about the exceptional service I received at AAA in West Hartford, CT. You can’t buy that kind of advertising. Why wouldn’t every company make this happen?

The Siren call of perfection has lured us to founder on this almost perfectly souless island of our own creation. In making machines act like people and people act like machines we may have gained efficiencies but we’ve lost our humanity and any sense of artistry along the way. So maybe it’s time to reintroduce the quirky edgy, funny, lovable human being back into the mix and celebrate the result.

Begin to pay attention to where you may have tipped the scales a little too far toward the machine model and think about how you can reintroduce the human being into your business. Make sure if a client presses zero they will talk to a human being. Realize the way you treat your staff will be the way they treat your customers. Have an Artistan’s Award to celebrate the people in your company who think out of the box in their passion for what they do, why they do it, and who they do it for. Think of it as the ultimate Diversity initiative. Make room for the human being in your company!

10 Things Science Says will Make you Happy!

2010-02-18T06:33:00.000-08:00

Looking for a little more joy in your life? It's easier than you may think. Here are 10 scientifically proven ways to make yourself happier:

http://www.yesmagazine.org/issues/sustainable-happiness/10-things-science-says-will-make-you#1266323194

Run your business barefoot

2010-01-20T12:46:00.000-08:00

Recent studies have shown that the more you spend on running shoes, the more likely you are to sustain injury. Apparently, the more you swaddle and coddle your feet the more they will eventually let you down. This Sneaker Paradox was uncovered by a few crazy runners who decided to listen to their feet rather than the marketing messages of large shoe companies, and found they ran further, faster, with fewer injuries when they ran with little or no support. Barefoot running is a growing movement.

Apparently over 25% of the bones in your body are found in your feet. They have been finely tuned over the millennia to accommodate, adjust, and alleviate stress on the rest of your body as you cruise over the earth’s challenging terrain. But when you pad and protect them it impedes these inherent abilities, like taking a finely tuned surgical tool and wrapping it in gauze. And not only does all this protection disable your feet and invite injury, it sets up a negative spiral: Like children, the more we protect them the weaker they become, which pushes us toward more support, greater likelihood of injury, and the cycle continues.

WOW! Think about this for a minute. The market has convinced millions of us to part with our hard earned dollars on a pair of shoes that do exactly opposite of what they claim.

Where else are we being deceived?

I’m thinking that the Sneaker Paradox applies to the Profit=Success=Happiness model in business as well. It’s the fundamental premise behind our Free Market economy. Yet it has delivered exactly the opposite of what it promises. This simple equation explains and justifies the greed that drives our traditional markets and makes it possible for a small group of fabulously wealthy to feel ok about earning multi-million dollar bonuses while destroying the lives of countless others.

And yet, if a group of die-hard marathoners can discover startling truths by simply listening to their feet, so too can we by simply listening to the wisdom of our hearts rather than the market rules which have led us to the heartache and disaster we find ourselves facing now.

With many of us cutting back on stuff, we're finding out, whether we like it or not, that less can sometimes be more and that by shedding stuff we get back in touch with what actually makes our hearts happy. When we let the market tell us what we want we buy into an endless cycle of greed, grab, and regret. We want the next gadget, bonus, raise, whatever, and then we’ll be happy. For a few minutes. And then it’s on to the next gadget, bonus, raise, whatever. There’s always someone out there earning more, some other company doing better. It’s an endless game that has sucked us all in from time to time.

Most of us took some kind of hit this past year. It was difficult to watch our growth, our investments, our dreams take a hit, sometimes a very big hit. We found ourselves at the bottom of a cliff, dusting ourselves off and looking back up to where we were just months ago and wondering if we have it in us to claw our way back to the top again. Especially knowing that when we were there it didn’t seem like the top, but just another step along the way to that ever elusive peak we were reaching for.

Now might be a good time to rethink the wisdom of the market and whether the ever present promise, and ever elusive goal, of true happiness can be found following the trail we were on.

Think back to the last time you were happy. Not even a big happy - but an hour that held laughter, love, or inspirational joy. Chances are it had nothing to do with stuff. Chances are it had to do with some other being, sharing laughter or pain, helping out or being helped, sharing, caring, contributing, connecting.

This isn’t to say that profits aren’t important – they are, but as a means to an end, not the end itself. It’s like food: If you’re starving, getting enough to eat becomes the primary focus and goal. But once sated, eating more and more will not make you more and more satisfied. Yet our fundamental business model operates as if there is no end to the happiness that gluttony will shower upon us. That’s how the Wall Street fat cats have been acting. The revolting excess we’ve seen in recent years is all too clearly the result of a market that doesn’t understand that profitability should be a metric of business health not the ultimate measure of its success.

If we can muster the courage to listen to the wisdom of our hearts we will come up with our own business formulae. Here are three possible examples:

Contribution=Success=Happiness.
Great Environment=Success=Happiness.
Excellence=Success=Happiness

Maybe you have another. Maybe a blend of multiple things creates the perfect mix for you. For your business. Try some out and see how they feel.

I started running recently. It’s too cold for barefoot running, but I found the thinnest soled $19 river runners I could find, and my feet are happier than they were in my big expensive running shoes. I plan to listen to my feet and my heart more this year.

Social Enterprise - The movie!

2009-12-18T13:57:00.000-08:00

Walker Systems Support was recently featured in a documentary entitled: Philanthropy - The Power of Giving. Want to know more about what makes Walker tick? Take a look http://www.cptv2.org/pogp/documentary (we are specifically featured in the third video link)

Thanksgiving 2009

2009-12-04T05:47:00.000-08:00

Thanksgiving 2009

Thank you for hope.
Last year it was cut from the budget
Ripped and left face down in a smeary November slush.
But it’s back.
Sitting quietly at our Thanksgiving table
Looking older and thinner, but sincere.
The prodigal son
The philandering spouse
We’re going to try again.

Thank you for the wakeup call.
The slap rattled my teeth and rippled through my psyche.
Wow – it stung.
Even knowing it was coming – (We all saw it coming)
It hurt.
Still, I prefer its bare knuckled thwack
To the dark growling whisper while we sang ever louder.
The pretending is past.

Thank you for the opportunity to lead.
Not as a toy soldier marching
But on my knees with a prayer
Knowing that to lead
One must serve.
And to serve
One must listen.
And when one listens
Truly listens
One learns.
This is a gift.

Thank you for time to give thanks
Celebrating assets not found on the books
Health
Families & Friends
The kindness of strangers
Community
Courage
Heart
The wheel of the seasons ever turning
Time
Breath
Light

Kate Emery
President, CEO
Walker Systems Support

Would you help a co-worker by taking short pay?

2009-11-18T15:17:00.001-08:00

When we assume that people are greedy and motivated only by money we devalue ourselves and our species. Just as scientists are discovering that animals are more empathetic than previously thought, we are also learning that survival depends as much on cooperation and communication as it does on being the fittest. So it shouldn't be surprising at all to learn how people reacted to the CEO of Beth Israel Deaconess Medical Center when he wanted to discuss whether layoffs of lower level positions could be avoided by higher levels taking a paycut...

http://www.boston.com/news/local/massachusetts/articles/2009/03/12/a_head_with_a_heart/

Isn't it time we stop telling ourselves we're less than we are and start creating a self-fulfilling prophesy by describing the best in us?

Take a break.... Please!

2009-11-16T08:37:00.000-08:00

When you least think you can take a break - you probably need it most...

I recently got back from vacation and am still basking in the glow of increased productivity. My mind is clearer, my memory is back (mostly), and I'm just plain happier. It makes me wonder how we can make vacations mandatory.

And if you needed convincing... here's an article explaining why you need to plan your time off sooner rather than later, and that goes double in these wild times.

Start planning your vaction today! http://www.dailygood.org/more.php?n=3902

The Problem of Time

2009-11-12T05:51:00.000-08:00

It is necessary to realize that technology itself is not the cause of our problem of [not having enough] time. Its influence on our lives is a result, not a cause -- the result of an unseen accelerating process taking place in ourselves, in our inner being. Whether we point to the effect of communication technology (such as e-mail) with its tyranny of instant communication; or to the computerization, and therefore the mentalization of so many human activities that previously required at least some participation of our physical presence; or to any of the other innumerable transformations of human life that are being brought about by the new technologies, the essential element to recognize is how much of what we call "progress" is accompanied by and measured by the fact that human beings need less and less conscious attention to perform their activities and lead their lives.

Read More

The Creative Cycle

2009-10-24T07:49:00.000-07:00

It may be helpful to know that when you're feeling the least productive important things are happening below the surface. It's part of the creative process and it's all necessary. You can't crank it out at 110% 24/7. Here's the cycle as I see it:

Aspire - It starts here - with your dreams, aspirations, visions of where you want to go, what you want to create, or how you want to feel. Without aspirations you can still enjoy the experience, but you're not driving the bus.

Acquire - Going after means to the ultimate end, as well as the end itself. If I want to paint a masterpiece I need to acquire the technical skills to get there. It's the developmental piece of the cycle. Pulling the building blocks together.

Assimilate - This is the trickiest phase because it works best when it's out of sight and certainly out of our conscious control. It often feels the worst. We think we're doing nothing, and still worse it often feels like we've lost some ability. But things are happening - often very important things.

Apply - This is the happy stage when it all comes together. Sometimes it's scary in the sense that here's where the rubber meets the road, but when it all falls together it feels like you've harnessed the winds. It's where flow happens. You're riding the wave, on top of the world.

And then the cycle starts again. You can't stay in the last stage forever because you need to re-juice the process and that doesn't happen without a new round of aspiration...

So the next time you're feeling blocked and unproductive realize that the creative process continues, just below the surface, out of sight. Know that with time the cycle will turn again and you'll stake it to a new stage. In the mean time feed yourself, be patient and kind and stay aware, awake. You can't beat your way to the next stage but only wait in wonder until the time is right.

And know that the day will come when all that was stewing around in the pot of your unconscious mind will begin to bubble and boil up and over into the urge to DO something. Finally it's time to apply. To jump. To let go of the questions and doubt and act. Trust yourself and the creative process. Seize the day - harness the winds and know that while this too will pass, it's the gift you've been waiting for and if you tap into it, it can be your gift to the world.

Don't try to hold onto it, or to make it last because it won't and you can't. Celebrate the cycle.

9 Ways to Build a Business of Character

2009-09-16T15:21:00.001-07:00

Like raising children, building a business is equal parts skill, sweat and patience with a little luck tossed in to the mix. And the kind of business you grow, like the children you raise will be a reflection of your values and conscious choices you make along the way. You can build a business following the traditions of the old school, or you can forge a new kind of business that perhaps better reflects your values.

Read the entire article from The Hartford Business Journal

Social Entrepreneurs at Davos

2009-09-03T08:07:00.000-07:00

It may not be mainstream yet, but the appearance of so many Social Entrepreneurs at the World Economic Forum at Davos is a great thing. Read this article on who's showing up this year, and what types of contributions they're after.

http://select.nytimes.com/2007/01/30/opinion/30kristof.html

OOM - Are you Out of Mana?

2009-08-24T08:10:00.000-07:00

In World of Warcraft you must pay attention to your Mana. Being OOM is a dangerous condition because without it your character can not cast spells or heal itself. Ignore your Mana level and your health will soon suffer - death is the ultimate price you'll pay for not addressing the problem.

Over time rest will restore you, but there's no time for rest when you're on an epic quest! When that happens you must stop, sit and mana up with some special potion you've carried with you. And after a 20 second hiatus you are ready again, full of mana, to take on the monsters and bad guys of Azeroth and beyond.

It's such an important factor the game provides you with an indicator bar showing at all times the stats on your character's health and mana, and once the situation is critical a warning flashes. Time to stop and regas.

Would that we could each develop such a guage in real life. We could check on it from time to time, and it would issue a flashing warning if we dip below some critical threshold. What would your mana indicator be reading now?

And when you can't take a day or more to rest and recharge, what do you do? What helps you quickly regen when you're faced with the dreaded OOM?

It's time for Universal Healthcare

2009-08-04T14:46:00.000-07:00

The following editorial appeared in the Hartford Courant and I received many thanks and much positive feedback. Let me know what you think.

http://www.courant.com/news/opinion/editorials/hc-emery-health-small-business.artjul29,0,4309501.story

"Another world is not only possible, she's on her way..."

2009-07-24T13:08:00.000-07:00

- Arundhati Roy

We need to be on the lookout of alternatives and lessons from economies very different from our own. In the very cash poor but satisfaction rich Mali a different kind of economy has been thriving for thousands of years.

http://www.dailygood.org/more.php?n=3775

Economists realize that we're not basically selfish!

2009-07-21T14:41:00.000-07:00

As a parent I realize that I play a big role in how my son will come to define himself. I know when he does something less than shining it's important to label the behavior, not the child. When he's acting selfishly I call on his higher nature. We've all seen the sad results of people come to believe they are intrinsically "bad."

And yet as a society we have be surrounded by economic pundits telling us that in our hearts we are greedy and selfish. Is it surprising we got ourselves into the economic pickle we found ourselves in when the free market tells us that it's normal, everyone is doing it, and that it is ok - laudable even.

But wait... Economists are now uncovering the fact that rather than selfish greedy fools, we are actually mostly caring people who want what is fair and are willing to share. It's news worth sharing -

http://www.dailygood.org/more.php?n=3716

17 ways to use a down economy to reconnect with your values

2009-07-16T15:38:00.000-07:00

When the recent Friday storm hit, our power at home went out, sucking the energy out of our weekend routine. And while I was deliriously happy to see the electricity come back on 72 hours later, the weekend brought our family back in touch with our core values. We talked more. We went to bed early. We played outside. And when the power came back on I had a funny mix of emotions. I don’t want to lose touch with the slowness and stillness we had only just became reacquainted with...

Read the entire article on HartfordBusiness.com

Integrity Under Pressure

2009-07-08T15:00:00.000-07:00

When the competition gets fierce, the temptation is to get fierce back. All is fair in love and business right? Everyone else is doing it....

So when an employee's non-compete period is up, should we accept the offer to go after their contacts from a previous employer and competitor of ours? We've had a pretty miserable experience lately where some employees left (of their own free will) and started a competing business. They are going after our clients with a vengence and it hurts. For some odd reason we didn't have their non-compete agreements on file when they left (still trying to figure that one out!), and so they feel legally free to do what they're doing.

Should we play by these rules too? If it's not illegal is it ok? I want us to hold to a higher standard. If I wouldn't want it done to me, then I don't want us doing it to another company.

I believe the core of our company is our reputation and we've heard from many clients that our professionalism and integrity set us apart. We're grateful for their loyalty, and plan to continue earning that reputation... even when it hurts.

This time, We won't Scare

2009-06-12T02:10:00.000-07:00

A great op-ed piece by Nicholas Krisoff of the NY Times on the silly smear campaign being run to frighten us away from Universal Health.

http://www.nytimes.com/2009/06/11/opinion/11kristof.html?em

Incentives Are Not Enough.--Barry Schwartz

2009-06-02T08:54:00.000-07:00

When you incentivize everything, you de-moralize it, you take the moral dimensions out of it. Arguably, in the olden days, bankers wanted to make money, but they also wanted to serve clients and communities. What that means was that there was a certain way to proceed if you were a banker to make sure that people were not taking on more debt than they could handle, that people were putting away enough money so that when they retired they would be able to pay their mortgage and buy food and clothing ...

Nobody thinks that way anymore.When you rely on incentives, you undermine virtues. Then when you discover that you actually need people who want to do the right thing, those people don't exist because you've crushed anyone's desire to do the right thing with all these incentives. And if you bring in a new set of people to replace them -- virtuous, moral people who want to do the right thing -- and they're subjected to the same set of incentives, they're going to become just like the people they replaced.

I'm not talking about getting rid of incentives; people have to make a living. But people need to understand that rules and incentives aren't enough.... The more rules and incentives you have, the less wisdom you will have. There needs to be room left on the one hand to nurture in people the desire to do the right thing and on the other hand to give them the tools so that they'll know what the right thing is. This incredible pressure to increase payoffs is an obstacle to doing the right thing. You will never be able to create a system of incentives that rewards people for doing the right thing. The system of incentives may start out that way, but very quickly clever people will find ways to ... game it.

I think the first step toward achieving [a solution] is appreciating that the tools we currently use are not sufficient.... The step after that is to identify and acknowledge the existence of moral exemplars – if you like, moral heroes -- that the people you're training can aspire to emulate. And they don't have to be people who do extraordinary things. There are people who do small things that count as moral heroes. And then giving the people you're training the room both to improvise and to have room in their lives for wanting to do the right thing and not just the profitable thing.

--Barry Schwartz, on Practical Wisdom